Contact Us

You can request a private appointment through our contact form above, by calling us directly, or via WhatsApp. Our concierge team will confirm your preferred date and time within 24 hours. Private viewings are available at both our Dhaka and London locations.

Our custom process begins with a private consultation where you discuss your vision with our design team. We then create detailed sketches and 3D models for your approval. Once approved, our master artisans handcraft your piece over 4-8 weeks, depending on complexity. You'll receive regular progress updates throughout.

Yes, we offer free insured shipping worldwide. All shipments are fully insured and tracked. Delivery times range from 3-7 business days depending on your location. For Dhaka and London, we also offer complimentary white-glove delivery service.

We offer a 30-day return policy for all unworn items in their original condition and packaging. Customized pieces are non-returnable due to their personalized nature, though we offer a satisfaction guarantee and will work with you to ensure your piece meets your expectations.

Absolutely. Many of our collections offer customization options including metal selection, engraving, gemstone choice, and finish. Visit any product page and explore the customization options, or contact us for more complex modifications.

Each piece comes with a detailed care card and our signature jewelry box. We recommend storing pieces separately, avoiding contact with perfumes and chemicals, and gently cleaning with a soft lint-free cloth. Visit our care guide for full details, or bring your piece to any of our boutiques for complimentary professional cleaning.